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Call Stipends FAQs

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FAQ Index

Section 1: General Questions:

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Q: What is the Resident Call Stipend Input system?

A: Resident Call Stipend Input is the online system in which University of Toronto residents enter their own call directly into POWER.

Q: What browser versions are accessible?

A: Call Stipend submission is compatible with Chrome, Firefox and Internet Explorer versions 8+. You may be able to access the module using different browsers, for example, Safari, but the functionality is not guaranteed and data may be lost.

Q: Can I use my mobile device to log my call?

A: No, there are functions, such as the SAVE button, which may not work resulting in a loss of data and no payment. Double-check your entries in your Call Statement module as these will not be paid retroactively.

Q: Is the system user-friendly?

A: Yes, this is a 3 step process: using the “Add Date” calendar:

  1. Select each date AND type of call.
  2. Save your entries as you go.
  3. The system will automatically submit call for the calendar month including any call from the previous month if you missed the 1st deadline.

Q: Is a call stipend the same as working late?

A: No. In order to claim a stipend, you must be on the call schedule. Working late hours on your regular rotation is a program-related issue and covered by your salary.

Q: What if I am a fellow or sponsored resident?

A: The MOH does not compensate fellows, so no recording of call is necessary. All others, including those sponsored by governments and external sources, should enter their calls in the online system. If required by the sponsor, the call record will be forwarded on a quarterly schedule. The form and method of call payment to the resident is set by the sponsoring government or agency.

Q: How do I enter call if I am a University of Toronto resident doing an elective at another hospital outside of Ontario?

A: Continue to enter your call using the online system. You should edit the On Call Hospital or the Service column on the right by hovering your cursor over the area. Click to edit and key in at least three letters to search hospital and service sites. Select the “click here to add another scheduled rotation” option, if no rotation is listed. If your rotation is not listed in the location directory choose the closest rotation description.

Q: Do I enter call if I am a visiting resident doing an elective at University of Toronto?

A: No, you should report your call to your home hospital as they are responsible for payment. They may require your call schedule for verification.

Section 2: 13 Block versus 12 months:

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Q: How do I enter my call when I am on a 13 block rotation?

A: The Ministry of Health pays call stipends monthly. Therefore, you enter calls for the entire month regardless of the number of blocks or rotations within a month. Your calendar displays 1 month at a time with all rotations listed. To input calls if you have 2 rotations, click on the Add Date icon for the correct rotation. If your rotation continues to the next month, then use the next month’s calendar.

Section 3: Entering Call Stipends in POWER:

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Q: How exactly do I enter my stipends?

A: For instructions with screenshots, visit the Call Stipends page on the PGME website, or access this link through the FAQ button on the top right of your Data Entry screen. Otherwise, continue with the instructions below.

In POWER, you will see an On Call Stipends icon on the left with two options: Data Entry and Call Statement. Select Data Entry and then click on the top bar to begin. Select the Add Date button to get an empty cell. Click in the cell to get the calendar. Select your date of call AND select 1 of the 4 call categories using a new line for each day. If you had a Home Call that was converted, you would only mark a Converted Call. When you finish selecting a date AND type of call, click on the SAVE button on the top right of your screen or SAVE when you have finished entering all your calls. You will receive a prompt which states “your call(s) have been successfully saved”.

Q: What happens if I forget to SAVE my call?

A: It is your responsibility to SAVE call data each time you use the system. If you forget to click on SAVE, your call disappears and you will not be paid. To avoid this, there is a system prompt “are you sure you want to leave this page?

Q: What if I make a mistake while entering?

A: You can adjust dates or type of call in the Add Date mode any time before the deadline. Delete any line by using the trash can icon to the extreme right of each line.

Q: If my rotation is at CAMH but I did call at SHSC, do I edit the site in right column?

A: Yes, your hospital site in the far right column defaults to your rotational site which is listed on the left. Therefore, you should edit the “On Call Hospital” column by hovering over it with your cursor and keying in Sunnybrook to show you did call there.

Q: What if one of my rotations is incorrect or missing in POWER?

A: If your rotation is incorrect, contact your Program Administrator to have this corrected. If time does not permit, you can edit an incorrect rotation by hovering your cursor over the “service” column on the right. Key in at least 3 letters to begin searching the field. If you cannot find your exact rotation, select the rotation name that best matches your experience, then enter and SAVE your calls.

To add a missing rotation, select “click here to add another scheduled rotation”. This blank template prompts you to “please select rotation/location“. Key in three letters to begin search. Select the rotation that best matches your experience and SAVE after entering your call dates. If you choose this option, it is not necessary to adjust your rotation retroactively once your program administrator corrects your record.

Q: What if the dates on the calendar are unavailable/greyed out?

A: You have most likely already selected the dates in the previous month. Check your Call Statement module and click on any month to expand all previously claimed dates. If this is not the case, use the “click here to add another scheduled rotation“.

Q: If I forgot to add my call dates can I enter them in the next month?

A: Yes, but you can only claim the previous month’s call, according to the PARO CAHO Agreement (Att. 22 2b). Any earlier call is not eligible for payment. To clarify, if you forgot to claim your September dates in the September calendar, you can claim them in your October calendar by clicking the calendar itself back a month. Both Sept and Oct, therefore, would be paid together at the end of November. In your Call Statement module, your September calendar would remain “Not Paid” and both months would appear in your October calendar.

Section 4: Deadlines and Email reminders

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Q: When do I need to enter my call stipends?

A: You will be able to start entering your stipends on the 1st day of each month up to the current date. For example, on July 15th, you can enter call up to and including July 15th and any June that you missed submitting in your June calendar.

Q: Can I enter my call all at once at the end of the month?

A: Yes. Select each date and type of call from the calendar and be sure to SAVE. If you do not SAVE, your call disappears and you will not get paid.

Q: Can I enter late stipends?

A: Only for the previous month as noted in Section 3. Nothing else is eligible according to the PARO CAHO Agreement (Att. 22 2b).

Q: Are there any reminders to the residents to enter call stipends?

A: Yes, 3 email reminders per month are sent to the email address you provided on POWER: on the first and the last day of each month plus a final reminder on the 6th of the following month. For example, on June 1st, you will get an invitation to begin entering your June call. On June 30th, you will get a reminder that you have approximately a week left to finish entering your June call. On July 6th, you will get a final reminder that you have until midnight on July 7th to enter June call. Any May call can also be entered at this time. Anything before this is no longer eligible. For one week at the beginning of each month, you will have 2 calendars available.

Q: What if I cannot enter my stipends at the end of the month due to technical problems, being out of town, or an emergency?

A: You have an extra 30 days, as described above, to enter your call from the month before. If there are any problems, contact your Medical Education Office (or Jill Kinsella at Emergencies and extenuating circumstances will always be considered but notifying your Medical Education Office within a month is expected.

Q: Is forgetting to enter stipends considered an extenuating circumstance?

A: No it is not. This will result in non-payment with no option to submit if you have already missed both deadlines. Remember, you always have 2 months to enter call.

Q: If I end my term in June, will I have access to the July calendar to input late call?

A: No, non-returning residents will not have a July calendar for the upcoming year. Therefore, you will need to enter June call dates in your June calendar by the July 7th deadline. The second deadline for late submission is no longer an option.

Section 5: Types of Call – 4 Categories:

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Q: What are the 4 types of call that residents do?

A: The 4 categories are defined below:

In Hospital Call Stipend: A resident is scheduled to begin the In Hospital call sometime after a regular rotation and the call extends beyond 11 pm on a weekday. (See other examples in Section 12)

Home Call/Shortened Call Stipend: This covers several categories:

  1. A resident is scheduled to do Home Call or;
  2. A Resident starts the in-hospital call sometime after the regular rotation but is relieved of duties at or before 11 pm. (This is “shortened call”). The resident must have been on rotation before the call in order to qualify or;
  3. A resident who is not already on call but who is required to round on weekends, and attend in hospital. (See other examples in Section 13)
  4. A weekend clinic.

Converted Call Stipend: The resident is scheduled for Home Call (at home) but comes in

  1. more than 4 hours in hospital during the call period, AND
  2. at least 1 hour is past midnight and before 6:00 am.

     Note: When you mark a “Converted Call”, you must confirm both 1) and 2) above in the comments box provided.     You do not need to specify any activities, only that both conditions are true. If your comments do not confirm both     conditions, you will be emailed to clarify. Working for 4 hours during the day on a Monday to Friday does not     contribute towards converted call hours as your salary already covers this.

Qualifying Shift Stipend: A qualifying shift pertains only to those rotations which involve In Hospital shift work (e.g. emergency department). A resident is paid this type of stipend if, and only if, 1 full hour is worked between midnight and 6:00 am. (There is no payment for 12 hour daytime shifts as your regular pay covers this).

Note: As of July 1, 2019, an additional 10% will be paid for weekend calls. A weekend call is defined as any type of call scheduled from Friday evening to Sunday evening. This includes Home Calls and Shortened Hospital Calls, In-Hospital and Converted Calls as wells as Weekend Rounding and Weekend Clinics. Subsequent notices will be posted in the upcoming months.

Section 6: Maximum Call, Exceeding Maximums, and Blended Call:

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Q: What are the monthly maximums for each category of call?

A: The maximum for each type of call, as determined by MOH, is listed below but Blended Call (a combination of Home/Hospital categories) has its own maximums:

In Hospital call is 1 in 4 days. Since most rotations are between 27 and 29 days, the maximum for this category is 7. Other maximums are:

19-22 Days = 5 calls 30-34 Days = 8 calls
23-26 Days = 6 calls 35-38 Days = 9 calls
27-29 Days = 7 calls

Home Call is 1 in 3 days, or 10 per 30 days and cannot be averaged over multiple months with the exception of non-traditional call models. Weekend rounding contributes towards total Home Call. A resident cannot be on Home Call 2 consecutive weekends.

17-19 Days=6 calls 26-28 Days=9 calls
20-22 Days=7 calls 29-30 Days=10 calls
23-25 Days=8 calls

Converted Call: Since a converted call begins as a Home Call, the maximum for both Home and Converted Calls combined is still 1 in 3 days or 10 calls per month.

Qualifying Shifts: The guidelines for determining Maximum Duty Hours of work is a sixty (60) hour week including other scheduled responsibilities such as academic half days or alternately five (5) shifts of twelve (12) hours each.

Blended Call: Blended Call refers to the combination of in Hospital and Home Call and is calculated using the following formula:

(Number of Home Call Assignments) x 3 + (Number of In-House Assignments) x 4 = NOT MORE than 30 over a 28 day period. For rotations that exceed 28 days, the same formula applies with the following totals:

Number of Days Formula Total
29 31
30 32
31 33
32 34
33 35
34 36
35 38

Q: Will I be paid if I did more than 7 In Hospital Calls or more than 10 Home/Converted Calls in one rotation?

A: It depends. Certain programs have been identified as having non-traditional schedules which involve call averaging over several months. If prior authorization for calls beyond the maximum has not been obtained by a Letter of Understanding, they are usually not allowed. Program Directors, Administrators, Chief Residents etc. should be aware of the maximum calls allowed by the PARO-CAHO Agreement. If you are scheduled beyond the maximum or Blended Call maximum, alert your Chief Resident or the individual responsible for scheduling. If you are self-scheduling, you must not exceed the maximums. If you go over the maximum, you will be prompted for an explanation. Write a short note in the comments box which will be flagged and reviewed by your hospital Medical Education staff member and PGME. Payment is not guaranteed.

Q: What if I am asked to cover for another resident who is sick or away?

A: This is acceptable and you would enter this in the comments box.

Q: If I volunteer to do extra call, will I be compensated?

A: No. Although residents may wish to optimize their training, payment is for scheduled call only.

Section 7: Authorization/Validation:

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Q: Do I need to obtain an electronic authorization or validation from my Chief Resident or other authorized person?

A: No, you are not required to get any signatures or authorization. However, this is an honour system which means you are responsible for submitting all calls honestly and accurately. Your stipends are reviewed and validated by the hospital Medical Education staff and PGME. Discrepancies will be investigated when necessary.

Section 8: Compensation and Call Statement Module:

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Q: What is the rate of pay for Call Stipends?

A: In-Hospital + Converted Calls = $127.60
    Home Call/Shortened In Hospital Call + Qualifying Shifts = $63.80
Beginning July 2019:
Weekend In Hospital (call occurring Friday evening until Sunday night) = $140.36
Weekend Home/Shortened/Rounds/Qual Shift (occurring Friday evening until Sunday night) = 70.18

Q: When do I receive payment for my call?

A: Stipends are paid once a month at the end of the month following call. For example, November stipends are paid at the end of December.

Q: Will I still see my stipends itemized on my pay slip?

A: Yes, stipends are itemized below your regular pay but reflect the previous month’s call.

Q: Will taxes be deducted for call stipends?

A: Yes, like salaries, call stipends are subject to deductions.

Q: Where is the Call Statement module in POWER?

A: It is below the Data Entry module on your On-Call Stipends menu.

Q: Will I see payment details for each calendar month?

A: Yes, check your Call Statement module to see the status for each month: PAID, PROCESSING FOR PAYMENT (the call will be paid at the end of the month) or NOT PAID (you had no call OR forgot to select the call category). Click on any month to expand all dates.

Q: What if I see “NOT PAID” for a month that I submitted call?

A: You probably submitted call 1 month late (30 days grace rule), for example, if you used the October calendar for both September and October, all dates will appear under October. Your September calendar will be empty. Click on any month to expand details. If you submitted dates but forgot to select the type of call, the system indicates 0 call and calls would not be paid.

Q: What if I notice errors after I have been paid; for example, I chose the wrong type of call?

A: Contact immediately to make the adjustments, which will be reflected on the following pay. Once adjusted, you will see PARTIALLY PAID status for that month on your Call Statement.

Section 9: Keeping Records/Audits:

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Q: Do I need to keep any records?

A: Your Call Statement module itemizes all monthly call for each year. You are required to maintain 100% accuracy and abide by all rules of the agreement.

Section 10: Statutory Holidays and Call Stipends:

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Q: When I work a Statutory Holiday (excluding Christmas to New Year’s) can I claim a Call stipend?

A: Only if you are on call that day. If so, you would receive both a lieu day and the appropriate call stipend. If you work a regular clinical day or regular hours on a statutory holiday that falls between Monday to Friday and are not on call, you would only get the lieu day.

If you are the “rounding resident” on a statutory holiday that falls on a weekend, you would get the Home Call stipend as well as the lieu day. Please contact or check the PARO website for more details.

Q: Will I receive a stipend if I am scheduled for call over the Christmas and New Year’s holidays?

A: Yes, if you are scheduled for call, you receive the appropriate stipend but not a lieu day. The Agreements states: “all house staff shall be entitled to at least five (5) consecutive days off during a twelve (12) day period that encompasses Christmas Day, New Year’s Day and two (2) full weekends. These five (5) days off are to account for the three (3) statutory holidays (Christmas Day, Boxing Day, New Year’s Day), and two (2) weekend days. If a resident is scheduled to work on a recognized holiday, he/she shall be entitled to a paid day off in lieu of the holiday to be taken at a time mutually convenient within ninety (90) days of the holiday worked.”

Section 11: Specific Call Issues:

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Q: What should I enter if my call includes visiting several locations?

A: You should enter either your base hospital or one of the locations. You can edit the On Call Hospital on the right column in Data Entry.

Q: Should I still select Home Call when I do a ‘Shortened In Hospital’ call?

A: Yes, if you are scheduled for call in the hospital after your regular daytime rotation and work up to and including 11:00 pm, claim a Home Call. This is really a Shortened In Hospital Call but is categorized as Home Call.

Q: Are weekend rounds considered Home Call?

A: Yes, only if you are not on call and required to round on weekends. If you are already on call, you cannot claim weekend rounds. Weekend rounding contributes towards maximum call per month.

Q: Does a “qualifying shift” mean that we qualify for a stipend?

A: No, a qualifying shift refers to a shift based rotation (ER for example) which varies between 8 and 12 hours and includes 1 hour beyond midnight. This is not the regular rotation plus call. ER residents who work a 12 hour daytime shift do not claim a stipend as their salaries cover this.

Q: Do I check a qualifying shift if I worked beyond midnight?

A: Only if you worked at least 1 hour between midnight and 6:00 am on a shift-based rotation such as ER. (FM residents – see Section 12/Section 13)

Q: Will we be paid for evening or weekend clinics?

A: Clinics are not considered call. There is no stipend payable when you are required to work an evening clinic up to 8pm. Weekend clinics can also be claimed as “Home Call”.

Q: Can we access this information when we are claiming calls?

A: Yes, you can access call stipend information anytime by selecting the PARO or FAQ link on your Data Entry screen.

Q: What if I have other questions about category of call?

A: Check specific situations below in Section 12-15. Check with your Medical Education office or our Call Stipends Assistant at: If you cannot already find the information you need in the FAQ and PARO links.

Section 12: Other Situations considered In Hospital Call:

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The following are types of call within specific departments that have special consideration and are considered In-hospital call:

Split Call: (Psychiatry/12 hour shifts) Where 24-hour weekend In Hospital call (or 24-hour statutory holiday call) is spit into 2 shifts, only the resident who works the night call shift will receive the In-house call stipend, unless it has already been determined that each resident receives the Home Call stipend.

Weekend Hospital Call: When a resident is on weekend In Hospital call but does not stay overnight (e.g. 8 am to 9 pm), and it is not a split weekend call (i.e. no resident is covering after the resident leaves at 9 pm), the resident is entitled to the In Hospital stipend if they work 12 hours or more in hospital, even though the call does not extend past 11pm.

Half Day Clinic + Shift: When a resident is required to work a half day clinic or other formally scheduled duties, followed by working a regularly scheduled shift on the same day where that shift extends beyond 11 pm, hospital call can be claimed. Example: if you have a clinic from 8:00 am to 1:00 pm and then work an ER shift from 4 pm to midnight. This is to compensate for an extra-long day/night.

Clinical Duties + Shift: When an FM resident works a normal 5 day week of clinical duties AND then works a shift such as ER on a weekday or weekend which extends beyond 11 pm. When a resident does NOT work a full 5 day week of clinical duties AND works a shift in ER, for example, from 4pm-12pm, during the week or on a weekend, no stipend will be paid as salary covers these hours.

Section 13: Other situations Considered Home Call:

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Weekend Rounds: Resident is not on call but is required to round on weekends and attend in hospital.

Buddy Call: (Radiology and Psychiatry) Junior Resident – (PGY1) accompanies Senior Resident on In Hospital call schedule for a portion of the call period.

Home Call over a full weekend or full week: Resident works home call over a full weekend (Friday to Monday morning) or works 3 consecutive 24 hour calls OR resident works a full week of Home Call, inclusive of weekends (maximum =10 Home Call per month).

Half Day Clinic + Shift: Resident is required to work a half day of clinic or other formally scheduled duties, followed by working a regularly scheduled shift on the same day, where that shift ends at or before 11 pm. Example: if you have a clinic from 8:00 am to 1:00 pm and then work an ER shift from 4 pm to 11:00 pm. This is to compensate for an extra-long day/evening.

Clinical duties + Shift: An FM resident works a normal 5 day week of clinical duties AND then works a shift on a weekday or weekend which does not extend beyond 11 pm. When a resident does NOT work a full 5 day week of clinical duties AND works a shift in ER, for example, from 4pm-12pm, during the week or on a weekend, no stipend will be paid as salary covers these hours.

OB Family Medicine Call: Residents carries a pager for obstetrics call and is required to respond to the page by providing medical care or attendance – before 11 pm.

OB Family Medicine Call: When on a Research Day or half day – resident is off site and still carrying the pager and expected to respond.

OB Family Medicine Call: The postpartum check-up is considered part of weekend rounds to check on the patient.

Family Medicine Saturday Half Day Clinics: (twice a month) are eligible when on FM block – Note: You do NOT, however, get a stipend for the 2 evening clinics you do during the week for each month.

Section 14: Qualifying Shifts:

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(At least 1 hour is between midnight and 6:00 am)
If a resident is strictly on a shift based rotation (eg. Emergency Medicine), the only call stipend applicable is the qualifying shift (if at least 1 hour is between midnight and 6:00 am). All shifts below are examples.

  • A resident does an ER shift from 8:00 pm to 8:00 am
  • A resident is on their EM rotation and works a night shift in the ED
  • A resident in ER starts at 7:30 pm and finishes at 3:30 am
  • An FM resident doing an ER shift only (no previous clinic or other) starts at 11:30 pm and finishes at 7:30 am

Note: When a FM resident is on a shift based rotation, eg. ER and also has other clinical responsibilities during the same day, see Section 12 and Section 13.

Note: No Call stipend is paid when a FM resident works a weekday shift, for example, 4pm to midnight, with no clinical duties during the day leading up to their evening shift. Call is only paid after a regular rotation. (This is a shift covered by regular pay).

Section 15: Examples of Other Call Categories

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  • An EM or Family Medicine resident is on their OBS/GYN rotation and stays in hospital overnight for deliveries = In Hospital call
  • A resident is on Home Call and is called in to the hospital from 11:00 pm to 3:00 am = Converted Call (4 hours with 1 hour after midnight)
  • A resident is on Home Call and is called in to the hospital from 11:00 to 2:00 am = Home Call (under 4 hours in hospital)

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